'Rude woman reported me for bad customer service – I refused to serve her'

If you've ever worked in customer service, you'll be aware that the is, in fact, not always right – and is sometimes very rude.

That's what one woman found out when she tried to help a customer at her . The customer became very demanding and rude and asked her to scan everything for her – despite the fact that she was on a self-scan till.

Bonnie, who posts on as @bonniemads1, shared: "So apparently I'm getting reported to head office because I refused service to someone lol. The till was open by the way, if you wanted to get served by a person, you could've just gone to that one" – but that isn't what happened.

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The woman went over to the self-scan and called Bonnie "over for help," so she walked over and greeted the woman by saying hello. She got "no response" and had a "basket full of stuff just on the self-scan and she's looking through her bag with her head down."

Bonnie said: "So I was like, 'Are you okay?'. She goes, 'Yeah' and stares at me, so I just stare back, and she just gestures her hand at her stuff and I was like, 'Yes sorry, did you need help with something?'. She goes, 'Can you scan my stuff please?'"

"This is a self-scan, are you stupid?" Bonnie fumed. The shop worker reiterated that there was a person on the till at that exact moment who could've done the job for her, without the frosty interaction, and she was wondering why the woman had spoken to her like that.

Bonnie pointed out that it was a self check-out and asked the woman whether she wanted to go to the till instead, to which woman replied: "A till is a till, it doesn't really matter. Can you just scan it?"

"I should've refused right then and there but maybe sometimes I'm too much of a f***y and can't be a***d with the confrontation so I was like, 'Yeah okay just next time you can go to that till if you would rather.' She obviously doesn't want me to have the last word 'cause she starts arguing back, being like, 'Well no, I'll go to whichever till I wanna go to if you can just scan my stuff. What's the difference?'" Bonnie recalled.

She said it was "stupid back and forth" and then the "final trigger comment" for Bonnie was when the woman said to her: "It's really not that difficult if you could just stop arguing and scan my items."

Bonnie then told the woman she wasn't going to serve her "with that kind of attitude, thank you," and "walked away".

The woman then ended up going to the normal till to be served, and later approached her and told her she would be going to head office about their interaction. Bonnie asked her whether she wanted her to write her name down so she "didn't spell it wrong," to which the woman said no and "stormed off".

Bonnie was left wondering "what the need" was and questioning why the woman didn't just go to the till in the first place. In the comments, some defended the customer, but others said they knew exactly the type of shopper Bonnie had had to face.

One wrote: "Do people actually have the cheek to go to self scanners and ask for a member of staff to scan their stuff for them?"

Another penned: "As a people pleaser I couldn’t imagine speaking to anyone like this! I was so shocked when I started working in retail when I was 19 at how rude people could be".

A man fumed: "You deserve the sack. Everyone knows retail is like that you chose to be in that job so deal with it or leave, don't get on here to bad mouth them!" Someone defended Bonnie, penning: "Eh no one is paid to deal with attitude they're there to assist that's it."